Shipping + Returns
Shipping & Returns
While the majority of our products are in-stock and ready to ship, items from our ready-to-wear collection are made to order and ship ground. Please allow 7-10 business days for processing of any orders that include clothing. All other items ship in 2-3 business days.
payment, availability and shipping
Through our Website, we accept most methods of payment. Please note that local charges (sales tax, customs duty) may apply, depending on your region and local customs duties. These charges are at the customer’s own expense. By placing an order at s.t.e.f., you warrant that you are at least 18 years old or have parents' permission to buy from us. The price applicable is that set at the date on which you place your order. Subject to an exception being made, we require payment in full when placing an order. If there is an occurrence where a transaction was invalid, but you received goods anyway, we reserve the right to seek recovery of any monies remaining unpaid as well as the right to retrieve the goods sent to you. In such an instance, you shall be liable for any and all incidental or consequential costs. In the event of recurrent invalid payments caused by Client and not by the credit or transaction provider, we reserve the right to refuse future services to you.
All orders are subject to availability and confirmation. In the event a product is sold out or unavailable, s.t.e.f. has the right to cancel the order and refund any amount paid. Company shall also notify Client of equivalent replacement products, if available. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Subject to s.t.e.f. authorized promotions and/or special circumstances coordinated by you and an authorized representative of s.t.e.f, orders placed through our Website are processed upon payment being made. Unless indicated otherwise, for orders placed, you are responsible for any applicable shipping charges. We generally ship within three (3) to seven (7) business days (unless otherwise stated in the product description (pre-order promotions)) via United States Postal Service (“USPS”). The rate charged for the shipping of your order is based on the weight of your products and your location. Before the final checkout Website page you will be shown what the cost of shipping will be, and you will have an opportunity to not place your order if you choose not to. Once an order is shipped, you will be provided a USPS tracking number with estimated delivery time. In the event you are in need of expedited shipping, please contact us for expedited processing.
our return policy
If purchased from an authorized retail store, returns are in accordance with such store’s applicable return policies. If purchased from this Website and you are not satisfied with your purchase for any reason, you are free to exchange or return the product within fifteen (15) calendar days from the date product was received, in exchange for in store Website credit. Returns will only be accepted if the product purchased is new, unused and in its original packaging, including all tags. You are responsible for any and all costs associated with such return. Please be advised that any costs associated with such return will not be compensated or reimbursed by s.t.e.f. Once a return is processed, store credit will be issued and will be valid for six (6) months use (solely for Website purchases).